Cloud & Platform Engineer

Andrea Flourentzou

Senior cloud, platform, network, and managed services engineer with more than 13 years' experience across IT services, systems engineering, hospitality technology, network infrastructure, Microsoft 365, Azure environments, project delivery, and operational support.

Within Budduns.ai, he supports the design, migration, deployment, and managed operation of SaaS platforms including SHARP Hub and OrgForge, helping translate business, governance, security, and product requirements into secure, reliable, production-ready systems.

Jimboomba, Queensland · delivery across hotel, commercial and cloud environments

Operating scale

What Andrea has been accountable for.

13+: Years in the information technology services industry, from field technician to chief engineer
100+: APs, switches, firewalls and wireless controllers physically installed and configured — managed IT services provider
2: SaaS platforms — SHARP Hub and OrgForge — supported from migration through to managed operation — Budduns.ai
4: Hotels run as the sole Queensland IT systems administrator — managed IT services provider
3 yrs: Of backlogged service desk tickets cleared, alongside four projects delivered in six months — regional IT services provider
6: Global hospitality groups delivered for — international hotel, serviced-apartment and corporate sites

Capability

What organisations bring Andrea in to fix.

Managed services & operations

Service desk escalation, day-to-day operational support, client relationship management, contractor coordination, vendor liaison, incident troubleshooting, and service improvement.

Cloud & SaaS platform engineering

Azure App Service, Azure SQL, application deployment, environment setup, migration support, deployment validation, configuration management, and production support.

Microsoft 365 & identity

Microsoft 365 tenancy configuration, SharePoint permissions, Microsoft Entra ID support, authentication patterns, role-based access, and secure platform access.

Network & infrastructure

Firewalls, switches, wireless controllers, RADIUS authentication, mDNS multicast troubleshooting, onsite surveys, network design review, physical installation, and cabling.

Documentation & governance

Build guides, technical references, action registers, platform notes, operational handover, process documentation, and audit-ready records.

Client delivery

Stakeholder engagement, client meeting preparation, technical advisory, hospitality and commercial site delivery, and practical communication with non-technical users.

Experience

Career.

Open any role to read the detail.

Jun 2025 — Current

SHARP Hub, OrgForge, Managed Services

Chief Managed Services, Cloud & Platform Engineer

Budduns Pty Ltd

Provides current cloud, platform, and managed services engineering support for Budduns.ai's SaaS ecosystem, including SHARP Hub and OrgForge
Supports Azure, Microsoft 365, SharePoint, identity, DNS, deployment validation, troubleshooting, documentation, and operational readiness for business-critical platform environments
Contributes to platform migration, managed service delivery, production support, technical issue resolution, and governance-grade handover documentation

Sep 2023 — Jul 2026

Operations Engineer

Delivers operational engineering across complex network and managed services environments, including escalated support, network configuration, onsite surveys, and project implementation
Configures Sophos, Fortinet and Juniper firewalls; HPE Aruba, Cisco, Ruckus and Nomadix switches; and wireless controller environments
Supports hotel and commercial technology projects for major international hospitality clients, with responsibility for physical installation, configuration, troubleshooting, and client coordination
Resolves complex technical issues involving mDNS multicast, RADIUS authentication, wireless connectivity, network design constraints, and infrastructure performance
Contributes to strong client and contractor relationships through responsive support, clear communication, and reliable technical delivery

Jul 2021 — Sep 2023

Network Engineer

Delivered network engineering services for major hospitality and commercial clients
Configured Juniper firewalls, network switches and wireless controllers across HPE Aruba, Cisco, Ruckus, Nomadix and Extreme environments
Completed onsite and desktop surveys, reviewed network requirements, proposed design improvements, and recommended practical enhancements
Supported stakeholder engagement and client meeting preparation, helping translate operational needs into technical plans and delivery actions

Aug 2020 — Jul 2021

IT Systems Engineer — Level 2

Provided Level 2 systems engineering and managed services support across client environments
Wrote and maintained custom scripts to increase system efficiency and reduce manual intervention
Completed multiple projects within a compressed delivery period while clearing a significant backlog of service desk tickets
Monitored and tested application performance, identified bottlenecks, and worked with developers and vendors to implement solutions
Configured Microsoft 365 environments for new and existing businesses, including SharePoint permissions and operational support settings

May 2018 — Apr 2020

Hotel sites, Queensland

IT Systems Engineer

Acted as the sole Queensland IT systems administrator responsible for four hotel environments
Installed, configured and maintained computer, server, network and vendor technology solutions for new and operating hotels
Managed data cabling, server installations, system upgrades, network equipment, and operational technology support
Provided high-quality customer service to clients and guests in service-sensitive hospitality environments
Restored servers, computers and operating software following a cyber attack, supporting business recovery and operational continuity

Credentials

Qualifications and standing.

Diploma in Information Technology Networking — Metropolitan South Institute of TAFE · 2013–2014
Certificate IV in Information Technology — Traineeship at Gocomp Computers · 2012
Certificate III in Information Technology — Traineeship at Universal Enterprises · 2011
Certificate of Education — Clairvaux MacKillop College · 2008–2012
Cabler Registration — Install, terminate and certify structured cabling installation · install and terminate coaxial cable · install, test and terminate optical fibre cable on customer premises · inspect, clean and handle optical fibre cable and connectors
Microsoft Technology Associate — Windows Server Administration Fundamentals · Security Fundamentals · Networking Fundamentals · Windows Operating System Fundamentals
CompTIA A+ Sessions 1 to 3
Cisco CCNA & ECMS1
White Card — General Construction Induction Training Card

Want to talk it through?

Property, asset and governance work for Australian councils — wherever they are.

Meet the team